Really good experience, they got me in right away, they offered me a ride home or a courtesy car (which I didn't need) and were very pleasant. I asked some questions about the procedure and they were happy to answer them. They pointed out some features to my car that I didn't even know I had and miracle of miracles actually fixed my radio (I had been troubleshooting the problem myself for two weeks with no success, who knew so much technology was attached to a windshield?) The job was quite quickly done. They are in a partnership program with ICBC, so they were able to create my glass claim right there, I just had to sign and pay my deductible. They vacuumed my carpets , which was a plus, It was all good, can't fault them.